Health Strategies Group is a long-established consultancy providing innovative sales and marketing research, analysis, and recommendations to a stellar list of pharma and biotech clients. The company's success relies on our talented, innovative and highly motivated associates working together in an environment that values creativity, teamwork, and mutual respect.

We believe how you do your work is as important as what you do and have created an environment that rewards and supports collegiality, team work, and respect for each other. We hire highly skilled, bright, and successful people with unmatched ethics. We respect our commitments to one another and to our customers, delivering to each what we promise, when we promise, and with attention to detail and quality.

If that interests you, we invite you to view our current job postings.

Current Openings		Department	Location	Code
	Director, Client Services	Sales, Marketing, and Client Management	Irvine, CA	HM-DCS
Title: Director, Client Services Department: Sales, Marketing, and Client Management    Location: Irvine, CA    Type: Full Time    Position Code: HM-DCS    Position Overview This Director, Client Services will focus on increasing sales of multi-client products and securing renewals of existing services within an assigned group of clients that have potential for further penetration. This Client manager will also identify new big pharma/biotech clients and secure their purchase of our existing and new multi-client services. This position will have primary responsibility for new product sales. Primary Duties and Responsibilities: 1) Business development—50% of time Secure contract renewals on multi-client services and ensure payment on a timely basis Selectively sell new products/services to appropriate clients Increase the purchase of our multi-client services within targeted client companies Identify, gain access to and build positive relationships with new big pharma/biotech clients, and secure purchase of our current multi-client services 2) Client management—50% of time Build, develop, and maintain positive relationships and increase loyalty within assigned client companies Expand relationships with key decision makers and build loyalty within targeted clients segment Promote use of services within client company Identify key users of services within client companies and connect the client with the correct people at Health Strategies Group Ensure that the right individuals receive service deliverables and support, including onsite briefings Provide guidance to research directors on how clients can apply/operationalize the work Track and triage inquires from clients Develop and implement a strategic account plan for each client and lead regular account planning updates with senior management and the cross-functional team of service directors and consultants who support the client Required Skills and Abilities Must possess proven business development and client management skills with a demonstrated client focus Strong business, analytic, and problem solving skills Demonstrated knowledge of and understanding of market trends effecting pharmaceutical manufacturers Ability to utilize large amounts of data and other types of information from multiple sources to complete a final analysis of a business question/situations and recommendations/suggested actions Ability to listen and identify client needs and link these to appropriate HSG services Knowledge of marketing research methodologies Strong organizational and time management skills Excellent written and presentation skills Attention to detail Must have ability to work under pressure, meet deadlines, and work on multiple projects simultaneously Must be a team player and be able to effectively interact with staff at all levels of the company Ability to engage, influence, and lead people Ability to present self as credible in front of senior management at client companies Willingness and ability to travel approximately 20-30% of time Proficiency in MS Word, Excel, PowerPoint, Outlook Required Experience Five plus years of pharmaceutical, medical/health industry-related experience required Three plus years of new client sales, business development, and client management experience in the pharmaceutical or medical/health industry-related required Experience with selling or buying market research/consulting services in the pharmaceutical industry preferred Experience in either Managed Markets (marketing or account management) or Sales Force Effectiveness a plus Required Education B.S./B.A in relevant field of study required Advanced degree (e.g., MBA, MS, MPH) preferred Additional Comments Expectations for All Employees: Supports the organization's mission, vision, and values by exhibiting the following behaviors: Client focus, accountability, innovation, teamwork, honesty, integrity, and respect for all team members.
	Manager, Client Operations	Sales, Marketing, and Client Management	Lambertville, NJ	HM-COM
Title: Manager, Client Operations Department: Sales, Marketing, and Client Management    Location: Lambertville, NJ    Type: Full Time    Position Code: HM-COM    Position Overview The Manager of Client Operations, will lead, refine, and manage operational processes for our sales and client management function. Primary Duties and Responsibilities: 1) Develop and oversee operational processes & tools required to support account management and     acquisition process—30-40% of time Develop/build and manage the client planning process and the annual renewal and contract process Work with Client Managers and Finance to ensure that new clients are appropriately onboarded and ensure all phases of the proposal and contracting process are complete for new clients Develop and manage with finance to develop and oversee process for maintaining updated client subscriptions Monitor and reinforce organizational compliance with account management processes and use of account management tools, assess account management processes and refine and or develop new processes as needed to ensure coordination and client satisfaction Oversee the development and assist with initial training of all associates in HSG’s account management processes and tools Serve as an ongoing resource for associates regarding account management processes and tools Work as an active project team member to identify problems and barriers to successful account management and recommend solutions including new tools and standard procedures for account management 2) Sales & client management reporting function—25-35% of time Create sales funnel reports and forecasts. Work with database coordinators to develop ongoing reports that describe where clients are in the sales cycle and work with Director of Sales to monitor progress compared to goals. Measure, and report progress with renewal process including proposals developed, accepted and invoices sent. Identify and communicate gaps compared to previous year’s sales. Track metrics needed for year-end client manager objectives including client presentation status, new sales, presentations, and client reviews and report quarterly progress Maintain client manager assignment list and current client list 3) Support management of research service client information, distribution lists & service     agreements—20-25% of time Develop and oversee process for validating changes to client and prospect lists. Follow up on discrepancies with clients, Client Managers, Research Directors and provide Database Coordinator with updated and correct contact information. Track client communication restrictions and inform Database Coordinator of restrictions Maintain file of client agreements, conduct annual audit of client agreements/identify gaps in signed agreements and follow up with Client Managers to close gaps. Review client service agreements/contracts; address the legal issues and changes requested by clients Required Skills and Abilities Must possess customer service skills Must be extremely detail orientated Strong conceptual, analytic and problem solving skills Proven ability to develop processes Strong project management skills Good written and verbal communication skills Must have ability to work under pressure, meet deadlines, and work on multiple projects simultaneously Must be a team player and be able to effectively interact with staff at all levels of the company Ability to engage, collaborate with, influence, and lead people Ability to manage data and create/process reports from database Proficiency in MS Word, Excel, PowerPoint, Outlook, Access or other database Required Experience B.S./B.A in relevant field of study required Two plus years of project management experience or sales operations experience required Experience with launching and/or administrating salesforce.com required Experience in developing sales reports/forecasts required One plus years management experience a plus Additional Comments Expectations for All Employees: Supports the organization's mission, vision, and values by exhibiting the following behaviors: Client focus, accountability, innovation, teamwork, honesty, integrity, and respect for all team members.
	Manager, Client Services	Sales, Marketing, and Client Management	Lambertville, NJ	HM-CSM
Title: Manager, Client Services Department: Sales, Marketing, and Client Management    Location: Lambertville, NJ    Type: Full Time    Position Code: HM-CSM    Position Overview This manager will maintain existing business and generate viable leads for multi-client work within an assigned group of mid-tier and emerging pharmaceutical/biotech companies. This position will also identify new, mid-tier and emerging pharmaceutical/biotech clients and secure their purchase of our existing and new multi-client services. Primary Duties and Responsibilities: 1) Client management—75% of time Provide customer service, inquiry triage and support for assigned clients Maintain positive relationships and increase loyalty within assigned client companies (accountable for satisfaction at the client level). Promote use of services within client companies Ensure that right individuals receive service deliverables and support including onsite/WebEx briefings Expand relationships with key decision makers and influencers Secure contract and renewals on multi-client services Develop and implement a strategic account plan for each client annually that allocates HSG resources according to the clients current revenue and growth potential(ensure profitability at the client level).Serve as internal expert on assigned clients and regularly share information with the organization on client needs and uses of HSG resources. Regularly track and provide updates on account activities 2) Business development—25% of time Increase the purchase of our multi-client service within assigned client companies Identify, gain access to and build positive relationships with new small pharma/biotech clients and secure purchase of our multi-client services Required Skills and Abilities Must possess business development and client management skills Strong business, analytic and problem solving skills Ability to utilize large amounts of data and other types of information from multiple sources to complete a final analysis of a business question/situations and recommendations/suggested actions Knowledge of marketing research methodologies Strong organizational and time management skills Excellent written and presentation skills Attention to detail Must have ability to work under pressure, meet deadlines, and work on multiple projects simultaneously Must be a team player and be able to effectively interact with staff at all levels of the company Ability to engage and influence people Ability to present self as credible at client companies Strong territory management skills (call planning, territory analysis, call reporting) Willingness and ability to travel approximately 20-30% of time Proficiency in MS Word, Excel, PowerPoint, Outlook Required Experience B.S./B.A in relevant field of study required Three plus years of small pharmaceutical biotech, industry-related experience required Five plus years of sales, business development or client management experience in the pharmaceutical or medical/health industry-related required Experience in either Managed Markets or Sales Force Effectiveness a plus Additional Comments Expectations for All Employees: Supports the organization's mission, vision, and values by exhibiting the following behaviors: Client focus, accountability, innovation, teamwork, honesty, integrity, and respect for all team members.